Still, the majority of our experiences were positive and we suggest you utilise it if you encounter any problems. The name probably gives it away, but SpinGenie is known primarily for its extensive range of slot games (mostly Slingo). Players can enjoy three-reel, five-reel, and symbol slots as well as other recurring classics and new games.
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If you are also ready to share your own experience, please do not hesitate to let us know about this online casino’s positive and negative qualities. On their first deposit with a minimum of £10, new Spin Genie casino customers will receive 108 free spins in the Spinning Wilds game. Finally, a KYC process is also in place to ensure the security of the platform’s customers’ transactions. Users will be required to provide necessary personal information for the operator to censor in order to avoid possible money laundering activities. Those licenses are essential keys in our assessment of an online casino site’s transparency, and in the case of this website, it has a very good reputation.
Submit Spingenie Casino review
- Now she cannot log in to her account and changing the password didn’t help.
- Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players.
- Your review assists others in their decisions while enabling us to provide more helpful reviews.
- You should consider joining All British Casino if you want a platform to satisfy your gaming needs and provide excellent support via phone, email, and live chat.
- Other than this, I recommend SpinGenie for both newbies and seasoned players.
The automated table games also provide a lot of variety, and unlike the live games, you can play them in demo mode, but you need to verify your account first. The casino will match your first deposit 100% up to a maximum of £50. So, if you put down £50 for your first deposit, you’ll get another £50. SpinGenie is an online and live casino that has been operating in the UK since 2014.
The casino also has a valid SSL certificate along with good encryption to keep your financial and personal information safe at all times. The payment methods offered at the casino are well-known and regulated as well, meaning they are safe to use for you as a player. However, the site is well-optimized and works great on mobile devices such as phones and tablets.
On top of slots, you can also find plenty of table games, live casino games, card games, progressive jackpots, and daily drop games for your enjoyment. The only negative is that live chat is not available around the clock, but from 6 am to midnight. Besides that, there is a report form where players can report their troubles with the website. In addition to all that, users can communicate with the SpinGenie team via email at SpinGenie Casino was awarded a high rating due to the fair withdrawal and deposit limits and a highly rewarding VIP system.
The player from Sweden had reported unresponsiveness from the casino regarding account verification, despite having submitted the requested documents. The casino responded to the complaint, stating that the account had been verified just after the complaint was submitted. The player did not respond to confirm if the issue had been resolved.
Besides, users can also experience all the games here without real money thanks to the ‘Practice’ mode. The transactions are made without fees, but one downside is that the monthly withdrawal limit is just average. An online casino that cares about its own reputation always relies on customer support. As far as we can tell after researching the SpinGenie online casino, the support service really works diligently. Spingenie Casino is one of the popular UK gaming platforms that has an excellent array of online games from multiple software providers. The brand impresses with an incredibly modern and engaging theme that entices you to this casino.
The games are appropriately sectioned to ensure you find what you’re looking for without hassle. It is easy for newbies to explore the different options available. Love the selection of games, memo slot but the withdrawal process is tough. They want payment verification but when they told me which cards with the last 4 digits they want photos of, I do not own any of them. So now trying to contact them regarding this issue, is a nightmare. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
The player from the UK deposited and played, but she got logged out of the website. Now she cannot log in to her account and changing the password didn’t help. The complaint was resolved as the player’s account got verified. The player’s unable to verify his account as the casino is non responsive. On the whole, also considering other contributing factors in our assessment, SpinGenie Casino has achieved a Safety Index of 8.9, which is classified as High. We consider this casino a recommendable option for players who are searching for an online casino that creates a fair environment for their customers.
Players are advised to check all the terms and conditions before playing in any selected casino. The player from United Kingdom has requested a withdrawal less than two weeks prior to submitting this complaint. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved. SpinGenie’s Casino welcome bonus offers players the chance to earn up to £100 with a 200 percent payback value when they make a £10 first deposit. The caveat is that all bonus wins must be wagered 60 times before they can be withdrawn.